Our Standing Guarantee
We stand behind (and on top of) everything we make with a lifetime guarantee.
If your Level® or any FluidStance® accessory has a manufacturing defect, we will repair or replace the defective part at no additional cost to you for the lifetime of the product.
If your Level requires repair due to normal wear and tear, we will do the repairs—including wood resurfacing, base painting, or bumper replacement—at a minimal cost to you (estimated on a case by base basis).
We understand that you need to step on a Level to get a sense of how it feels and flows. If you decide that the Level simply isn’t for you, we ask that you return it, along with any FluidStance accessories, to us in the original packaging in like-new condition.
Once your return arrives, we will issue you a refund of the cost of your items and any sales tax. If the Level shows signs of wear and tear, we will deduct $40 from the refund to recondition it. Because we are unable to recondition FluidStance accessories, we unfortunately cannot accept returned accessories that display wear and tear. We welcome all exchanges of products in like-new condition.
FluidStance reserves the right to determine what constitutes a manufacturing defect or wear and tear, but we believe in building a culture of mutual trust and respect—we’ve got your back.
Contact us at email@example.com with any questions.
- On the Level -
Go Green: 8 Eco-Friendly Bamboo Holiday Gifts
Looking for the greenest gifts this holiday season? We’ve all heard about how...