Frequently Asked Questions

Do I need a standing desk to use a deck?

Our purpose at FluidStance® is to help set the world in motion. Using a deck at a standing desk is a great way to introduce more movement into your workspace, but you can take advantage of FluidStance benefits in any environment.

How much height does a deck add?

FluidStance decks add roughly 2.5 to 3 inches of height. If you have a standing workstation we recommend an adjustable desk to account for the added height. Adding raisers can also be a great way to keep your workstation at an ergonomically optimal height.

Don't have a standing desk? No problem. The decks are designed to add movement to any space (work, home, classroom). Just step on and start flowing.

What are the dimensions of FluidStance decks?

The Original and Level® both measure 26.5" long x 12.2" wide x 2.5" tall, and each weigh approximately 7 lbs, 12 oz.

Our Plane® Cloud occupies a slightly smaller footprint, measuring 24" long x 12" wide x 3" tall (including its 0.5" cushioned top). It weighs approximately 5 lbs, 15 oz.

The Grade™ (for kids) measures 24" long x 12" wide x 2.5" tall, and weighs approximately 6 lbs, 9 oz.

How do the various models of FluidStance decks differ?

All of our decks are designed to add the same subtle motion to your day. While the functional geometry remains consistent between models, the range in pricing options is a result of variations between materials and manufacturing processes.

The Original ($397) was literally our first board to market, and is our most premium balance board, featuring a sustainable bamboo top deck and a sturdy base of military-grade aluminum finished with a custom-color powder-coat. We've tested the Original to hold up to 350 lbs.

The Level® ($289) has a top deck made of premium wood available in either a natural or Walnut finish, with a base of die-cast aluminum. We've tested the Level to hold up to 300 lbs.

The Plane Cloud® ($199) features the same, carefully engineered, 360-degree-tilt geometry as our other decks but is made from recycled plastic. It has a slightly smaller footprint and its textured foam top is not only made from naturally non-microbial materials to prevent odor, but it is also 100% recyclable. The Plane Cloud comfortably holds up to 250 lbs.

Do FluidStance decks work on carpet?

Yes. However, we do recommend using one of our base mats or a small chair mat to provide a firmer surface to optimize your flow and protect wood flooring.

Will the FluidStance deck damage my hardwood floors?

Decks work on most floors, including carpet, wood, and concrete surfaces. Depending on your level of usage, your deck's powder-coated finish may experience wear and tear over time. We do recommend that a protective mat or surface be placed in between the deck and your floor to protect the floor from the constant motion of the deck (not unlike what you'd see from a rolling chair in a similar work area).

Can I stand on my deck all day?

It's important to find the balance between building strength in those small, newly activated muscles and mitigating the healthy fatigue your body feels when it does something new.

If you're just beginning to incorporate a deck into your routine, we recommend beginning with a 70:20:10 breakdown (continuing to spend 70% of your day sitting, standing on your deck for 20% of the day, and taking the remaining 10% to engage in real-life movement) and progressing toward an even balance between sitting and standing.

For those of you who are already accustomed to standing for longer periods of time, just integrate the deck into your usual routine to begin benefiting from the flow.

Can I demo a deck before I decide to purchase one?

If you’re interested in getting your company or school on board, email us at sales@fluidstance.com. For individual consumers, we offer a 60 day risk-free guarantee; for more information, visit our Return Policy page. We also welcome visitors to our Santa Barbara office if you want to come in and try one out.

How do I purchase a FluidStance product?

You can get your FluidStance decks and accessories at our online shop. Once you select your product and add it to the cart, navigate to the top right corner of our website to access your shopping cart and complete your purchase.

Can I use more than one card to pay at checkout?

At the moment, our online checkout only supports payment from a single credit card. Our customer service team would be happy to assist you with alternate payment options.

Shipping details: When will I receive my order?

All orders ship within 2-3 business days, depending on what time we received your order. On the checkout page you can select shipping options, FedEx Ground shipping takes 3-5 business days for delivery. We also offer FedEx 2-Day Shipping and FedEx Standard Overnight Shipping for domestic orders. Orders to Hawaii and Alaska ship via USPS.

Once your order has shipped, we will provide you with a tracking number to let you know exactly where it is on its journey to you.

International orders will ship next business day unless otherwise noted, with the option to ship via FedEx or USPS for most countries. We are unfortunately not able to guarantee arrival dates or provide expedited shipping for international orders. Please note that the international shipping fee does not cover any customs or import duties; your package may be held at your local post office for payment of charges.

What is your return policy?

You deserve to be happy with your purchase and that’s why you have 30 days from your date of purchase to either exchange or return your products. Simply fill out this form to initiate your return or exchange. You will need to provide the email address associated with the order as well as your order number. We will then send you a prepaid return label via email that you must print. Pack up your product safely to avoid any damage in transit, ideally in the same packaging that you received the product in. Then attach the return label and send your product back. Once we have received your product, we will either send out the product you are exchanging for, or issue a refund to your original payment method (less return shipping costs). Refunds may take 5-7 business days to appear in your account.

PLEASE NOTE:

ALL INTERNATIONAL SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
ALL SECONDHAND SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.

WARRANTY
We build our products to last, that’s why we guarantee them for life. Should you ever have any manufacturing defects, let us know and we will repair or replace for free. It’s that simple.

Please email flow@fluidstance.com for any questions or issues.

Standard Maintenance for Levels and Originals

In some climates, the area where the wood and metal meet, will benefit from a simple spray of lubricant a couple times a year to eliminate any creaking. This will not need to be done very often, if ever, but simply spray a natural wood polish around the perimeter of the bottom of wood only where the metal and wood meet. We recommend a natural polish like Bee’s Wax. Wipe-off any excessive polish, especially on top surface.
NOTE: DO NOT use polish on the top of the wood to maintain the necessary traction.

How do I care for my FluidStance deck or Springboard?

To keep your FluidStance deck and/or Springboard clean, simply use warm water and mild soap to wipe down the deck. Dry off completely before using. DO NOT use chemical cleaners or wood polish. We also offer Shine, our all-purpose cleaner. Non-toxic, biodegradable, and fume-free, Shine is made from 99% natural, plant-derived ingredients and is safe to use in any work or home environment.

How do I clean my FluidStance whiteboard?

There are a few ways to clean your FluidStance whiteboard products. You can use a soft damp cloth with very light/mild soap, then wipe dry with a soft towel. We also offer Shine, our all-purpose cleaner, to clean your whiteboard. Non-toxic, biodegradable, and fume-free, Shine is made from 99% natural, plant-derived ingredients and is safe to use in any work or home environment.

How do I clean the provided whiteboard dry eraser?

You can wash the dry eraser in a mesh washing machine bag without fabric softener, then let the dry eraser air dry.

Is the Lift angle or height adjustable?

No. It is designed to be at the ideal height and angle for optimal viewing and ergonomics.

How stable is the Lift?

The Lift weighs over 5 lbs., and is designed to stay in place during typical use-case scenarios. However, it should not be used as a holder for your laptop if you intend to use this same laptop for typing. That would cause excessive bouncing and also force a poor ergonomic position of your hands.

How large is Lift Whiteboard space?

11.5" x 6"

Is the entire Lift surface usable as a whiteboard?

Yes.

Are the Whiteboard Marker and Eraser included with the Lift?

Yes, one premium whiteboard marker and eraser are included.

What are the Flow Cards made out of?

The Flow Cards are made of Formica with an Eco-Felt backing. Each Flow Card is magnetic in the four corners of each card.

Is there any assembly required for the Springboard?

There is no assembly required. It is ready to use out of the box.

What is the Springboard's maximum weight capacity?

The maximum weight capacity is 250 lbs.

What are the dimensions of the Springboard?

The Springboard measures 23.5" long x 20" wide x 1.25" tall, and weighs approximately 3.4 lbs.

What is the Springboard made of?

The Springboard is made of five-ply Baltic wood atop a blended natural wool felt with a no slip grip bottom that's made from recycled rubber. It's an all natural alternative to the traditional petroleum based anti-fatigue mats that negatively impact indoor air quality that end up in our landfills.

Is the Springboard compatible with other FluidStance products?

Add a little more fluidity to your day by using a Fluidstance Balance Board on top of the Springboard. The Springboard is an anti-fatigue mat that gives you natural movement while actively standing and by adding a Balance Board, allows your micro movements to strengthen and stabilize making your workday more productive.

Why won't my discount code work?

Common reasons why a discount code won't work are:
• New subscriber discount codes expire on the eighth day after receiving your code.
• Discount codes cannot be combined or used on Bundles.
• Discount codes can only be used on items that are not already on sale.
• All discount codes will not work on already reduced-priced Secondhand sales.

Gift Card Forwarding

Gift cards are sent by email and can be forwarded to another recipient. Here's how to do that:
1. Upon purchase, type in your email
2. You'll receive an email from flow@fluidstance.com with a receipt and gift card. If you don't see the email, please check your email junk folder.
3. Forward the email to the recipient.

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